Transferred large order requests to the wearhouse location to expedite processing and fulfillment.Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.Designed specialty cakes or service for custom events including weddings, birthdays and graduations.Ġ2/2016 to 04/2018 Copy and Print Associate Staples | City, STATE ,.Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.Worked with customers to define cake vision based on color, theme, size and price.Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.Used variety of baking and decorating tools such as mixers, decorating tools and confectionery products.Verified accuracy of orders while meeting strict deadlines on producing completed products.Managed material inventory and ordered new materials when needed.Recorded and maintained accurate supplies lists for clients' projects.Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in cake decorating and baked products.Listened to customer needs and desires to identify and recommend optimal products.Managed promotional in-store signage and displays in the bakery department.Created inviting environment for customers by maintaining store organization and cleanliness.Provided exceptional services and pleasant shopping experiences to retail customers.Increased business sales utilizing personal baking and decorating knowledge.Assisted customers with locating and choosing merchandise in any store department.Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.Assisted customers by answering questions and fulfilling requests.Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.Decorated and merchandised quality bakery goods to build business reputation and revenue base.Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.Wrapped, boxed and weighed bakery department products.Helped customers locate ideal menu items by listening to needs and recommending specific products or services.Processed incoming shipments upon package receipt by scanning boxes and envelopes and using AIM to update system.Ġ6/2018 to 12/2020 Bakery Clerk & Cake Decorator Ricoh Americas Corporation | Boulder, CO ,.Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.Inspected incoming and outgoing shipments to verify accuracy and prevent errors.Managed product staging to efficiently transfer items between receiving, storage and shipping locations.Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving quality work-flow.Verified proper tracking in newly created databases of all associates and instructors leaves, attendance, scores and overall performance.Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.Offered feedback to other providers to effectively address associates' needs.Created, collected and recorded data on associate progress to determine next steps for student success.Collaborated with process assistants and floor managers to monitor progress of tier one associates and adjust instructional strategies to meet specific needs more efficiently.Worked with process assistants and managers to determine appropriate level of support for entry level associates. 10/2020 to Current Amazon Associate & Learning Ambassador Bj's Wholesale Club, Inc.
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